GENERAL TERMS AND CONDITIONS

OF lotuscollectibles.com ONLINE STORE

Consumers shall be bound by General Terms and Conditions valid at the time of purchase or placing an online order.

 

General Terms and Conditions of lotuscollectibles.com online store determine the terms of purchase and sale of products provided by KROCOM, d. o. o. Brežice, Opekarska ulica 16, SI – 8250 Brežice, Slovenia. General Terms and Conditions of lotuscollectibles.com online store have been drawn up in accordance with the Consumer Protection Act (ZVPot) and international e-commerce codes. Lotuscollectibles.com online store is an information system intended for the presentation and sale of products to users. It is managed by the company KROCOM, d.o.o. Brežice. The user is the person who uses our system, i.e. the buyer in lotuscollectibles.com online store.

KROCOM, d.o.o. Brežice, and user/buyer regulate their mutual obligations when making purchases via lotuscollectibles.com online store with these General Terms and Conditions. All registered users of lotuscollectibles.com online store have a username and a password with which they identify themselves. The password specified by a user is confidential and known only to him or her. The user is obliged to ensure that only he or she, or the person authorized to act on his or her behalf, will act in his or her name and use his or her password.

General Terms and Conditions regulate the operation of lotuscollectibles.com online store, user rights and the business relationship between the seller and the user/buyer.

 

COMPANY IDENTITY CARD  

KROCOM, d. o. o. Brežice I Opekarska ulica 16 I SI-8250 Brežice I Slovenia I

T: +386 7 49 62 186 I @:  info@lotuscollectibles.com I

www.lotuscollectibles.com

 

Registration number: 5755484000
 Tax number: SI 48457787

 

TYPES OF USERS

By registering at www.lotuscollectibles.com you become a member of lotuscollectibles online store (owned by KROCOM, d.o.o. Brežice). The right to purchase in lotuscollectibles online store (hereinafter: lotuscollectibles.com) is granted to registered members as well as guests who make a quick purchase and do not have to register before purchasing.

When registering to the online store, the visitor acquires a username which is identical to his or her email address, and a password. If a user wishes to change his or her email address or password at any time, he or she can do so by contacting our customer service on info@lotuscollectibles.com

 

INFORMATION AVAILABILITY

Company KROCOM, d.o.o. Brežice, undertakes to provide the consumers with the following information:

• identity of the company (name and registered office, registration number and tax number),
• contact details which allow quick and efficient communication to the user (email address, telephone number),
• key characteristics of products or services, 
• availability of products (every product offered on the website shall be available within a reasonable period of time, with an exception of products from the section "PREORDERS / BACKORDERS", the policy of which is explained in the paragraph "PREORDERS / BACKORDERS"),
• method of payment,
• prices of the products, including clear information as to whether the prices already include VAT or not,
• complaint procedure.

 

PRODUCT OFFER AND PRICES

Due to the nature of e-commerce, product offer and prices in lotuscollectibles.com online store are subject to frequent updating and stock changes. Benefits for registered members are tied to an individual member. All product prices include/exclude VAT in accordance with the law. Given that we generally do business through the website with business entities, the prices of individual products, in order to facilitate the perception of users about the net price of products, do not include VAT. In accordance with ZDDV-1 (Value Added Tax Act), the final price is shown with and without VAT. The prices are valid from the moment of order placement (exceptions are products with PREORDER and BACKORDER option, the policy of which is explained in the paragraph "PREORDERS / BACKORDERS") and do not have predetermined validity period. The offer/order is valid for 3 working days.

 

ORDERING AND PRICES

The consumer contract between KROCOM, d.o.o. Brežice, and the buyer on lotuscollectibles.com is concluded at the moment when KROCOM, d.o.o. Brežice (lotuscollectibles.com) sends to the buyer order confirmation, proforma invoice or original invoice via email or in any other way, if agreed so (exceptions are »PREORDER« and »BACKORDER« products, the policy of which is explained in the "PREORDERS / BACKORDERS" section). From this moment on, all prices and other conditions are considered fixed and binding and apply to both the company and the buyer.

 

PRE-ORDERS / BACK-ORDERS

The company KROCOM, d. o. o. Brežice (lotuscollectibles.com) also offers the option of »PREORDERS« and »BACKORDERS« for certain products. When placing a “PREORDER" and "BACKORDER", you guarantee that all your information about the company is accurate, and you ensure their up-to dateness. KROCOM d.o.o. Brežice assumes no responsibility for inaccurate information and is not obliged to endeavour to establish correct contact information or sending information. If you wish to change or update your information at any time, please contact us at info@lotuscollectibles.com.

All submitted pre-orders / back-orders are binding on the client (buyer) and cannot be canceled.
If you have mistakenly PREORDERED / BACKORDERED any product, please notify us as soon as possible at sales@lotuscollectibles.com.

Products with the "PREORDER" and "BACKORDER" option are considered as an exception, so they are treated separately and are subject to the following business policy:

• in the case of allocations by manufacturers, the dates on which PREORDERS / BACKORDERS were placed may be taken into account to determine allocations of them, so it is recommended that PREORDERS / BACKORDERS be submitted within the relevant deadlines (before the “Order Deadline” expires),
• PREORDERING / BACKORDERING products does not guarantee that you will receive them, even if the PREORDER / BACKORDER was submitted within the deadline (“Order Deadline”),
• due to easier operation, it is not possible to have products from regular sales and PREORDERS / BACKORDERS ("PREORDER" and "BACKORDER" products) in the shopping cart at once, as all additional costs (e.g. handling fee) are charged according to the characteristics and price of whole shopping cart. The cart automatically detects whether products are from regular sales or PREORDERS / BACKORDERS ("PREORDER" and "BACKORDER" products), and automatically blocks the addition of products from another group,
• when placing a PREORDER / BACKORDER, you need to choose “PREORDER” as a shipping method because shipping costs will be calculated subsequently according to the service, weight, dimensions and other properties of the products. If you want to arrange you own pickup, please contact us (sales@lotuscollectibles.com)
• at least 3 days before the pickup so we can prepare everything needed,
• when placing a PREORDER / BACKORDER, we always charge 0,50% of the total amount “Handling Fee”,
• due to the nature of e-commerce, product offer and prices in lotuscollectibles.com online store are subject to frequent updating and stock changes. Benefits for registered members are tied to an individual member. All product prices include/exclude VAT in accordance with the law. Given that we generally do business through the website with business entities, the prices of individual products, in order to facilitate the perception of users about the net price of products, do not include VAT. In accordance with ZDDV-1 (Value Added Tax Act), the final price is shown with and without VAT. The prices are valid from the moment of order placement. Company KROCOM, d.o.o. Brežice reserves the right to change the price in case of price increases by suppliers / manufacturers. 
• when placing PREORDER / BACKORDER (ordering products with the “PREORDER” and “BACKORDER” option), payment is not required, unless otherwise agreed in writing.  As soon as we receive the products, we will calculate the shipping costs and send you a PROFORMA INVOICE by e-mail, which must be paid within 7 working days, unless otherwise agreed in writing. In the case that the liabilities are not settled within the agreed deadline, the company KROCOM, d.o.o. Brežice reserves the right to cancel a PREORDER / BACKORDER, change the price or claim the customer,
• when placing a PREORDER / BACKORDER, you will receive an order confirmation by e-mail, which is for information purposes only.

Lotus Collectibles (KROCOM, d.o.o. Brežice) reserves the right to change any of the terms for any reason or no reason.

 

SHIPPING

KROCOM, d.o.o. Brežice is not responsible for any additional costs (taxes, customs duties, etc.) that may be incurred when sending packages. For any information related to shipping, we are available at sales@lotuscollectibles.com.

Shipping costs depend on the location and weight of the products. We also offer the option of own pickup ("I will arrange my own pickup"), about which you must contact us in advance at sales@lotuscollectibles.com (in this case, we are not responsible for any damage related to transport or unloading).

 

HANDLING COSTS 

For each package we charge you an additional 0.50% of the total amount (“Handling Fee”).

 

DISCOUNT CODES

A discount code or promotion code brings various benefits when buying on lotuscollectibles.com. You can find the active code on the cover page of the advertisement, in the email by lotuscollectibles.com or in other media. The code brings various benefits, ranging from gifts to discounts. The validity of any code is always limited in time and must be used within its limited validity period, otherwise it is invalid.

 

PURCHASING PROCESS

Purchasing process is identical for all the registered users, with the possibility of special arrangements. The purchasing system is consumer-friendly and guides him or her through the ordering process using a logical model.

 

PURCHASE NOTIFICATION PROCEDURE

After placing the order, members of lotuscollectibles.com will have access (in his or her profile) to information about the order content. Company KROCOM, d. o. o. Brežice (lotuscollectibles.com) will also send the appropriate document to the customer as soon as possible. All further communication will take place via email or in accordance with the agreement between the buyer and company KROCOM, d. o. o. Brežice (lotuscollectibles.com). In order to ensure the accuracy of delivery, lotuscollectibles.com may contact the buyer via the contact details entered by the buyer when placing the order.

 

RETURNS

We only accept refunds in case of our error. All requests for refunds should be sent to us at sales@lotuscollectibles.com, and they will be processed in accordance with the existing Slovenian legislation.

 

CONSUMER'S RIGHT TO WITHDRAW FROM THE CONSUMER CONTRACT (applicable only to natural persons)

• In the case of e-commerce contracts, the buyer has the right to exercise his or her rights in accordance with the Consumer Protection Act and other sectoral legislation.
• In case of a justified reason for withdrawal, the buyer shall contact the customer service at sales@lotuscollectibles.com.

 

LEGAL NOTICE

Lotuscollectibles.com and all information in this online store, images of products, and graphic and video elements on the website are protected and cannot be reproduced or used without the prior written permission of KROCOM, d.o.o. Brežice.

 

LIMITATION OF LIABILITY

Lotuscollectibles.com does its best to ensure that the information published on its website is up to date and accurate. Despite this, the characteristics of the products, delivery times or prices can change so rapidly that lotuscollectibles.com may not be able to update the data published on its website on time. In such cases, lotuscollectibles.com will notify the consumer of the changes and allow him or her to withdraw from the consumer contract or change the ordered product.

Lotuscollectibles.com shall not be responsible for the content of product reviews written by website visitors. Prior to publication, lotuscollectibles.com shall review and reject the opinions which contain obvious untruths, are inappropriate, misleading or offensive. Lotuscollectibles.com shall not be responsible for the information provided as content of the reviews and disclaims any liability arising from the information provided therein.

Lotuscollectibles.com shall have the right to withdraw from the contract only if a significant mistake has been discovered (Article 46 of the Code of Obligations - OZ).  A mistake shall be deemed significant if it relates to the essential characteristics of the product, or to circumstances that according to the custom in the transaction or according to the intention of the parties are deemed to be decisive, as otherwise lotuscollectibles.com would not have approved or concluded the contract with such content. This also includes any obvious price-related mistakes.

 

EXCLUSION OF LIABILITY

KROCOM, d.o.o. Brežice, reserves the right to disable the website or disable access to the website due to technical or other problems and maintenance, which in consequence also implies disabling or hindering the use of the online store. In the event of technical problems on the website, KROCOM, d.o.o. Brežice, reserves the right to cancel the orders placed that have been subject to a technical error. In such cases, buyers shall be informed of the cancellation in the shortest possible time and shall be simultaneously informed of further steps or options.

Buyers are obliged to provide appropriate software (antivirus, etc.) protection on their electronic device before accessing and using the online store. Buyers must also provide the protection of data they use to log into the website (email address and password). Buyers shall guarantee to the accuracy and authenticity of all information transmitted and shall be liable to the company KROCOM, d. o. o. Brežice, for any damage incurred by inaccurate or false information.

 

COMPLAINTS AND DISPUTE SETTLEMENT

Lotuscollectibles.com shall adhere to the applicable consumer protection legislation. Lotuscollectibles.com shall make every effort to fulfil its obligation of setting up an effective complaint handling system.

In the event of problems, consumers can contact lotuscollectibles.com seller on email address info@lotuscollectibles.com. The complaint should be submitted via email address info@lotuscollectibles.com. The complaints procedure is confidential.

Lotuscollectibles.com is aware that the key characteristic of consumer disputes is the disproportion between the economic value of a claim and the time required and the costs incurred in resolving the dispute, which is also the major factor preventing the consumers from bringing a dispute before the court. This is why lotuscollectibles.com strives to the best of its ability to resolve potential disputes consensually.

 

Brežice, 17. 05. 2022